returns policy

3.3 – Refund Policy If you are dissatisfied with the Product for any reason, LUXEHILTON will refund the amount paid for your most recent month of service. Refund requests must be made directly to LUXEHILTON at LUXEHILTON.CO@GMAIL.COM. Items must be returned at the customers expense, in items’ original unopened packaging. All refund requests must be made within thirty (30) days of the date of delivery by LUXEHILTON. In response to your refund request, LUXEHILTON will credit the amount paid for the returned Product (less any shipping and handling costs and fees related to the original purchase, which are nonrefundable) to the credit card you used to make the original purchase. Notwithstanding the foregoing, LUXEHILTON does not control when a specific credit card company processes a chargeback transaction. You are responsible for contacting your credit card company if you have questions about the status of the chargeback. LUXEHILTON shall in its sole discretion provide a refund for a request that is received by LUXEHILTON more than thirty (30) days after the date of original delivery. LUXEHILTON also does not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. If Products are damaged as a result of shipping complications or you believe there was a mistake in fulfillment. Please contact us at LUXEHILTON.CO@GMAIL.COM immediately and we will work to resolve the issue. In the case of damage, please provide pictures if possible for our records.

Apparel Refund Policy

LUXEHILTON does not accept Returns or Refunds on our Apparel line which includes the following products: T-shirts, Hat’s. If you receive what you think to believe is a defective product, please contact LUXEHILTON.CO@GMAIL.COM